Sales tax will be applied to Texas customers only.
TEXAS customers are subject to 8.25% sales tax for all purchases.
Orders ship out within 2 to 5 business days except during certain Holidays. Processing time will be indicated at checkout if any changes.
Below are flat rate shipping & handling (S&H) costs.
*Domestic orders ship via provided with tracking number.
USPS First Class Mail= $3.00 (Average 2-6 business days upon shipping. May take longer occasionally)
USPS 2-3 day Priority Mail = $6.69
*International orders ship via USPS First Class Mail. Please note, tracking number is not available for all countries. Transit time varies on the country the item is shipped to. Average delivery time is 1-6 weeks. May take longer occasionally. There maybe duties, import taxes, custom fees or brokerage fees associated with receiving your order. It is the responsibility of the buyer to review your countries laws and policies before purchasing.
S&H Flat = $10 (approximate estimation)
ALL OTHER COUNTRIES:
S&H Flat = $13.50 (approximate estimation)
PLEASE NOTE WE ARE NOT RESPONSIBLE FOR POSTAL SERVICE MAIL DELIVERY. Once the item ships, we have no control over when the package will be delivered. Customer can request insurance for their package at an additional cost. Tracking number is provided only for domestic orders. International customers will be provided with a customs declarations number. Please note, once your package leaves the United States, tracking will not be provided to most international countries.
Exchanges / Returns
If you are not happy with your purchase, all UNWORN items can be exchanged or refunded* (not including shipping costs).
You will need to contact us first at CustomerService@JewelryStack.com within 5 days after you receive the package for instructions on how and where to return.
We must receive the item/s back to us within 15 business days from the date you received it.
Items must be returned in the same condition as you received it. Please send back the item/s in the same box packaging as you received it, to protect during transit. Please make sure to include your order number. If you send back an item for a refund or exchange and the item/s have been worn, we cannot issue you an refund.
Returning the item with a tracking number is advised.
*We cannot issue a refund or exchange if 1.) the merchandise has been worn or damaged. 2.) the package is lost or sent to the wrong address
*For returns (excluding exchanges), there is a $1.00 restocking fee for each returned item. Shipping fee ( please see above for exact $ amount) will also be deducted for returns and NOT be refunded, to cover the original s&h, if your order was shipped free.
+++All sales are FINAL for MADE TO ORDER ITEMS. It is not NOT RETURNABLE with the guarantee that there are no defects.
If you would like to change or cancel your order, please email us right away, so we can accommodate you. Orders cannot be changed or canceled after it has shipped. If you would like to return your order, please read our return policy above.
+++Custom made orders cannot be cancelled after order is placed.
Metal Sensitivity & Allergies / "Green Finger"
Customers are responsible for knowing their own metal sensitivity and allergies so please read the metal description in the item page before purchasing from our store.
Please read our explanation in our "Jewelry Care" Page for details.
Thank You !